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2020 Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If you are an established patient and you arrive 15 minutes late or more to your appointment, you will be asked to reschedule unless the doctor’s schedule can still accommodate you. Priority will be given to the patients who arrive on time and you may have to be worked in between them. This may mean a considerable wait. If this is not convenient, you may choose to reschedule.
We strive to give each pet the time they need during each appointment. To help us achieve this goal for all clients, we ask that you to give us at least 24 hours notice if you cannot make your appointment. This allows us to offer your appointment to another patient.
If you cannot make your appointment we ask that you give us 24 hours notice or reschedule. We can be reached by phone at 757-859-6415, and via email at firstname.lastname@example.org
We thank you for your cooperation so we can give each pet the best service possible.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks. We do not offer in-house financing or payment plans.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. For the safety of all our clients and staff, all leashes must be on a 6' leash or shorter. No retractable leashes in clinic, please. Conventional leashes are preferred.