Ivor Veterinary Clinic / Hospital Policies

Ivor Veterinary Clinic

36038 General Mahone Blvd
Ivor, VA 23866

(757)859-6415

www.ivorvetclinic.com

Ivor Veterinary Clinic Hospital Policies 

Ivor Veterinary Clinic schedules by appointment only. There is no guarantee that you will receive an appointment as a “walk-in.” Patients are seen in order of scheduled appointment time, not arrival time. As a new patient, we ask that you arrive at the clinic a minimum of 15 minutes prior to your scheduled appointment time in order to give you ample time to complete your registration paperwork and get copies of your pet's records. As an established patient, we ask that you arrive 5 to 10 minutes prior to your scheduled appointment time.

If you are an established patient and you arrive 15 minutes late or more to your appointment, you will be asked to reschedule unless the doctor’s schedule can still accommodate you. Late arrivals are notated in accounts. The first late arrival results in a warning, and following late arrivals will result in a walk-in fee added to the visit should you decide to wait for the doctor to accomodate you. Priority will be given to the patients who arrive on time and you may have to be worked in between them. This may mean a considerable wait. If this is not convenient, you may choose to reschedule. One or two late patients or an emergency cause the entire daily schedule to fall behind. We strive to see every patient as close to their appointment time as possible.

We strive to give each pet the time they need during each appointment. To help us achieve this goal, we ask that you to give us at least 24 hours notice if you cannot make your appointment. This allows us to offer your spot to another patient.

Please keep in mind that Ivor Veterinary Clinic has a policy for clients who miss their appointments without advance notice:

  • Your first missed appointment will be excused.
  • The second missed appointment without notice will result in your account being flagged.
  • After a third missed appointment, you will be required to pay an exam deposit while scheduling your visits each time thereafter. The exam charge is $36.00 per pet and is non-refundable, but will be applied towards your visit. Should you miss your appointment, the exam deposit is non-refundable.

If you cannot make your appointment we ask that you give us 24 hours notice or reschedule.

We can be reached by phone at 757-859-6415, and via email at ivorvetclinic@gmail.com